Records and Information Management
There is a vast array of service users’ and staff records in our possession, such as care plans, treatment records, personally identifiable information, minutes of meetings, staff supervision, disciplinary and appraisal records, etc, with sensitive information.
Our records and information management arrangements are informed by legal requirements, standards, and best practices (including policies and procedures, management and reporting arrangements, processes and controls, and training) that apply to the handling of service users, and personal and sensitive information the standards that should apply when information is processed. We carry out the Data Security and Protection Toolkit (DSPT) audits to ensure compliance and we are Cyber Essential certified and registered with the Information Commissioner’s Office, as required by law.
We also recognise the need for our staff access to accurate and timely information that them to provide care, make informed decisions, track performance, and identify areas for improvement. We have in place, systems to collect, analyse, and disseminate data, handle information securely and confidentially and to manage service users’ and staff’s personal and sensitive information legally, securely, efficiently, and effectively to deliver the best possible services.
You can be confident that the information in our possession is: –
Held safely and confidentially.
Obtained fairly and effectively.
Recorded accurately and reliably.
Used effectively and ethically.
Shared appropriately and lawfully.
