Our Staff
Our staff are carefully selected based on their experience, qualifications, good character, and caring approach
We have a full staffing compliment for our operations. Our Head of Service is responsible for the day-to-day running of the services, supported by Qualified Mental Health and General Nurses, Case Managers, Support Services Managers, Social Inclusion Officer, Care Practitioners, Support Workers, Administrative and Ancillary staff. We have access to Pharmacists and Health and Wellbeing Facilitators.
Our process
What we expect from our staff
Professionalism:
Staff are expected to always act and behave professionally, no matter the circumstances and present appropriately in the manners of approach and dress codes.
Care and Compassion:
Care is our cause, and we expect our entire workforce to demonstrate these values in everything we do and say, without exception.
Safety Awareness:
Our service users are all vulnerable and most of them lack awareness of hazards in all environments. Their safety is un-compromisable, and we expect our entire workforce to be focused and alert to protect service users from harm in any instant.
Truth and Honesty:
Uphold their Duty of Candour, be truthful and own up to mistakes and errors.
Respecting Diversity:
Embracing diversity and to show respect to one another and everyone’s beliefs, choices, and decisions.
Knowledge and Competence:
Demonstrate good and acceptable knowledge of procedures, care plans, risk management, and service user needs profiles and strengths and a strong commitment to training and development.
Confidentiality:
Treat any information about our service users as strictly private. All information must be protected and is not to be disclosed.
Customer Service:
Being polite, courteous, valuing people, responding appropriately to their concerns and making them feel welcome to our homes and services
Communication:
Maintain effective communication with one another and with our stakeholders and to avoid speaking in non-English languages when on duty or at the workplace, except when at the benefit of our service users.
Empowerment:
Seek opportunities for our service users to build on their residual strengths and promote their independence.
Contact us today
To make a referral or for more information on our service
Call: 020 8908 1268
Email: admin@reesoncare.co.uk
